Frequently Asked Questions

Everything you need to know about shopping with Balabala.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start the process.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit may vary between styles.

Do you ship internationally?

Yes, Balabala ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

How should I care for my Balabala garments?

To ensure longevity, please follow the specific care instructions on the inner label of each garment. Generally, we recommend cold washes and air drying.